If you encounter issues with virtual meetings, please follow the steps below. One of these will help you detect and solve the issue in minutes.
π» For Desktop
- Use a suggested browser that supports Brella. Brella works best with Google Chrome.
- Check your camera and microphone from the lock icon on your browser are allowed/enabled. π
- Check that your audio and video devices are correctly selected for your 1:1 meeting room in the settings by clicking on the respective icon. If needed, you can also check your computer sound settings.
- In case the above steps didn't fix your sound. Let's do a few more troubleshooting steps:
- Clear cache from your browser and refresh the page.
- Log out from the Brella app and log in once more.
- In the case of Strong Firewall setups π₯
If a strong firewall setup protects your pc/laptop and internet network, you'll need to reach out to your IT team for more details about allowing Peer-to-Peer traffic. - Network issues π
When experiencing slowness or other connectivity issues, we recommend the following:- Check your internet connection. An unstable connection can affect the room not working properly. If possible, try switch to using another network, for example, an Ethernet cable instead of Wi-fi.
- If you are using a VPN on your computer, this might interfere with the meetings' connection. If you are in a safe network, you can test if disabling the VPN could restore your connection. This is only recommended if you know you are in a safe network.
π² For Mobile
- Use a suggested browser that supports Brella.
- Check your camera and microphone are allowed/enabled for the Brella app. Depending on your phone model this can be found in your
- Android: Go to Settings > Permissions Manager > Cam & Mic
- iPhone: Go to Settings > Privacy > Cam & Mic - Check that your audio and video are enabled on your 1:1 meeting room in the settings by clicking on the respective icon. If needed, you can also allow the permissions directly if this is your first time using the app.
- In case the above steps didn't fix your sound. Let's do a few more troubleshooting steps:
- Clear cache from your mobile and refresh the page.
- Log out from the Brella app and log in once more.
- Network issues π
When experiencing slowness or other connectivity issues, we recommend the following:- Check your internet connection. An unstable connection can affect the video call not working properly. If possible, try switch to close all unnecessary applications on your phone.
- If you are using a VPN on your computer, this might interfere with the meetings' connection. If you are in a safe network, you can test if disabling the VPN could restore your connection. This is only recommended if you know you are in a safe network.
βIf the above steps aren't helpful, please contact us here.
Last updated on July 2021.
Written by Wendy RendΓ³n
If you didnβt find an answer to your questions, please contact the Support Team here.
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