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      Troubleshooting steps for Strong Firewall Security Setup

      If you are using your work computer it's likely that you have a strong security setup. To access Brella's platform you need to configure your settings with a few steps.

      If your company has enabled a system that prevents access to undesirable websites and protects it from external threats, known as 'Firewall,' it is causing trouble with the Brella (mobile or web app). Below you'll find the necessary information to make some of the most common features work perfectly and get ready for your event.

      Chat

      When having issues with the chat and see 'Chat is unavailable' or 'Chat is offline.' Strong Firewall protection set up on your pc or company's Network is what blocks unwanted chats/video calls, and Brella is recognized as such: Please ask your IT team to add these addresses to the allowlist:

      Video Calls

      💻 Only for Desktop

      A Peer-to-peer (P2P) connection is needed for Brella Video Calls. Strict Firewall rules can block all peer-to-peer traffic. If the video call has started, but there is no audio or video, there are two steps you can go through:

      • Make sure you have permitted the browser to access the webcam and mic. From the URL bar, you'll find a 'lock icon' > click on it and check you have enabled the mic & camera as shown in the example below: 

        allow-cam-mic2
      • Allow peer-to-peer traffic to go through your firewall and use your device outside the work network.

      👉Note: Ask your IT team for more details about allowing Peer-to-Peer traffic.

      Emailing & Magic Link

      Sometimes network restrictions prevent our automated emails from coming through due to a Strong Firewall setup, as there are spammer denylists. Organizations enable this type of security to block emails if the sender matches their list of unwanted domains.

      *If it’s a public email domain (such as @gmail.com, @yahoo.com)*, Add the bellow to your email contacts list, then re-request a login email if needed

      • noreply@brella.io
      • noreply@trymagic.com


      *If it’s an enterprise or business email* Ask your company’s IT team to allowlist our domain:

        • *@brella.io
        • *@trymagic.com

       

      Last updated on August 2021. 

      Written by Stephanie Campano Valenzuela. 

      Stephanie-rounded

      If you didn’t find an answer to your questions, please contact the Support Team here.

      👇