Troubleshooting: Get the sound settings ready for your virtual event

An initial sound set up and troubleshoot guidance when experiencing issues with the sound on your Brella event.

If you experience issues with the sound not working on either on Brella virtual calls or the Stream sessions, first what you need to do is check your sound settings both for your computer and for your browser. You can see below examples on how you can check the settings. After checking the sound settings, we recommend checking out our troubleshooting tips to ensure your event is working as smoothly as possible! 

Where to check your sound settings: 

 
πŸ’š If you are using a PC:
1. Go to Settings
2. Select Sound
3. Check your Output device and how it is working if needed, troubleshoot. 
 
      
πŸ’œ If you are using a Mac:
1. Go to System preferences
2. Select Sound
3. Check your Output device and how it is working. 

 

πŸ’š Sound settings on the browser: 
1. Go to your sound settings on your browser (this example is from Chrome) 
2.  Navigate to Site Settings from the URL bar and check that your sound is Allowed or Automatic, but not blocked. 
 

 

πŸ’‘ Tip! Before attending any virtual meetings on Brella, you can check beforehand how to prepare for your virtual meetings.