📖 Troubleshoot Package
  1. Help Center
  2. I am an App User
  3. 📖 Troubleshoot Package

Troubleshoot Package: Diagnose issues related to virtual Meetings

Learn how to diagnose issues with virtual meetings.

Screenshot 2022-07-25 at 2.47.10 PM

To be covered

💻 For Desktop

  1. Use a suggested browser that supports Brella. Brella works best with Google Chrome.
  2. Check your camera and microphone from the lock icon on your browser are allowed/enabled. 🔒
  3. Check that your audio and video devices are correctly selected for your 1:1 meeting room in the settings by clicking on the respective icon. If needed, you can also check your computer sound settings.
  4. In case the above steps didn't fix your sound. Let's do a few more troubleshooting steps:
    1. Clear cache from your browser and refresh the page.
    2. Log out from the Brella app and login once more.
  5. In the case of Strong Firewall setups 🔥
    If a strong firewall setup protects your pc/laptop and internet network, you'll need to reach out to your IT team for more details about allowing Peer-to-Peer traffic.
  6. Network issues 🌐
    When experiencing slowness or other connectivity issues, we recommend the following:
    1. Check your internet connection. An unstable connection can affect the room not working properly. If possible, try switching to using another network, for example, an Ethernet cable instead of Wi-fi.
    2. If you are using a VPN on your computer, this might interfere with the meetings' connection. If you are in a safe network, you can test if disabling the VPN could restore your connection. This is only recommended if you know you are in a safe network.


mic-cam-workGreat job! Now you can successfully diagnose issues relating to virtual meetings.

    Last updated on July 2022.

    Written by Rajinda Wijetunge

     Screenshot 2022-07-20 at 7.57.07 PM

    If you didn’t find an answer to your questions, please contact the Support Team here.