Learn how to diagnose issues with virtual meetings.
To be covered
💻 For Desktop
- Use a suggested browser that supports Brella. Brella works best with Google Chrome.
- Check your camera and microphone from the lock icon on your browser are allowed/enabled. 🔒
- Check that your audio and video devices are correctly selected for your 1:1 meeting room in the settings by clicking on the respective icon. If needed, you can also check your computer sound settings.
- In case the above steps didn't fix your sound. Let's do a few more troubleshooting steps:
- Clear cache from your browser and refresh the page.
- Log out from the Brella app and login once more.
- In the case of Strong Firewall setups 🔥
If a strong firewall setup protects your pc/laptop and internet network, you'll need to reach out to your IT team for more details about allowing Peer-to-Peer traffic.
- Network issues 🌐
When experiencing slowness or other connectivity issues, we recommend the following:
- Check your internet connection. An unstable connection can affect the room not working properly. If possible, try switching to using another network, for example, an Ethernet cable instead of Wi-fi.
- If you are using a VPN on your computer, this might interfere with the meetings' connection. If you are in a safe network, you can test if disabling the VPN could restore your connection. This is only recommended if you know you are in a safe network.
Great job! Now you can successfully diagnose issues relating to virtual meetings.
Last updated on July 2022.
Written by Rajinda Wijetunge
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