1. Help Center
  2. For Attendees & Sponsors
  3. 📖 Frequently Asked Questions

I cannot join the event, it says: "My seat is full"

If you receive a message that says your seat is full and you can't join the event, then it means that your event organizer has granted you with a unique join code.

This article will show you how to resolve this in a few steps:
When you receive this message, there are two things you need to consider. 
  1. The unique join code you received is for one-time use only
  2. This includes the time you clicked on the join URL on the registration email and chose a sign-in method but didn't complete your registration.
Having said this, let's recap what steps you've taken so far.
  • If you have a Brella account already and used the unique join code already, you need to go to next.brella.io and log in with your credentials and find the event on your Events.
  • If you already joined the event or clicked on the URL and chose a social sign-in method (Facebook, Google, LinkedIn) but didn't finish the registration, then you need to go back to the event by going to next.brella.io and login into your half-created Brella account. Login with the same sign-in method you used when clicking on the join URL and proceed to complete your account and with the event registration.
  • If you don't have a Brella account, you haven't joined the event nor clicked on the join URL at all; then you need to contact your event organizer immediately.
  • If you used the join code and deleted your account for any reason, you need to obtain a new join code from the event organizer.
Thank you for your cooperation, and we wish you a great event! 🚀

👉Note: If you don't remember your password, please go here, and request a new password. If the reset email doesn't arrive in your inbox, check your junk/spam folder, the reset email should have ended up there.


Last updated on February 2021. 

Written by Nita Kumpu. 

Nita-rounded

If you didn’t find an answer to your questions, please contact the Support Team here.

👇