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  3. πŸ“– Event basic setup questions

I have a technical problem, what should I do?

Following these troubleshooting steps, we'll help you get back to your Brella event.

We can't deny that sometimes technology doesn't work properly, and at Brella, we would love to solve everything as quickly as possible. Still, our support team will do everything in their hands to help you with your trouble.

πŸ‘‰ Option 1

If you are using the web app (pc/laptop), clear the cache on your browser.

❗Note: When using your work pc/laptop and network connection, have in mind that some firewall setups could cause disruptions using external apps/software such as Brella. Check this article to know more about Security Firewalls Restrictions.

πŸ‘‰ Option 2 

If you are using our iOS or Android mobile app, by going to your account settings and then to the menu in the top right corner, you can clear the cache on your mobile app.

Still, nothing works!... 
  1. Please, close and reopen the app/browser.
  2. Log out of Brella, then log in again.
  3. If the above steps do not solve your problem, please contact our support:

⚑Note: If possible, include a description of your issue, how you are using Brella (web/mobile app) and what kind of device you are using. This will help us to pinpoint the issue more accurately. You can also include screenshots! 


Last updated in February 2021. 

Written by Wendy RendΓ³n

 me-rounded

 

If you didn’t find an answer to your questions, please contact the Support Team here.

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