📖 Troubleshooting

Troubleshooting: Chat Issues

Learn how to allow Brella chat messages on your corporate device.

If the Brella chat does not work on your pc/laptop this is connected to your company's security firewall which is blocking unwanted chats/links, and Brella's chat is recognized as such, unfortunately.

How to resolve chat issues?

👉 To fix this issue, follow the below workarounds: 
  • Use another device that is personal such as another computer, tablet/iPad, etc.
  • Try a different network/Wi-Fi such as your mobile hotspot, use it as a Wi-Fi source for your pc/laptop and input the corresponding password 

hotspot-mobile

  • When having issues with the chat and see 'Chat is unavailable' or 'Chat is offline.' Strong Firewall protection set up on your pc or company's network is what blocks unwanted chats/video calls, and Brella is recognized as such: Please ask your IT team to add these addresses to the allow list:

Allowing our domains in your settings should let you see all messages on Brella.

    If allow listing the above domains doesn't show the messages, and clearing cache also does not work, please reach out to us: Contact us and include as many details as possible of your issue.