Learn how to clear the cache on the mobile app.
Tip: Clearing the cache simply clears temporary files. It won't erase login credentials, downloaded files, or custom settings.
Option 1
To empty your mobile app cache:
- Click on your display image
- Click “...” in the top right corner and select Clear app cache.
🌟Tip: For full user experience, go to the Brella web app version at next.brella.io.
Option 2
If the app doesn't allow you to clear the cache with the steps above, follow the steps below:
With iOS
- Go to Settings > General > iPhone Storage.
- In the image below, you can see a few recommendations that such as "Offload Unused Apps." This option lets you clear the entire cache of all apps you hardly or never use.
- To clear the Brella cache, scroll down and search for Brella App.
- Tab on "Offload App." After that, the Brella app will be uninstalled but kept in your phone view. Start a new session, tab on the Brella App, and reinstall it. Should let you log in without any issues! 👍
With Android
- Open the Settings menu on your Android phone and select Apps from the list.
- Depending on your Android version, you might get an option to open installed apps, all apps, enabled, disabled, and other apps.
- Select all or choose the appropriate option and navigate to the Brella app.
- Select the app and tap Storage from the list of options inside the app data.
- Tap Clear cache to start using Brella App.
Last updated on August 2022.
Written by Stephanie Campano Valenzuela.
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