πŸ“– Troubleshooting

Troubleshooting: Clear cache on the mobile app

Learn how to clear the cache on the mobile app.

Tip: Clearing the cache simply clears temporary files. It won't erase login credentials, downloaded files, or custom settings.

Option 1

To empty your mobile app cache: 

  1. When on the app, click on the More tab in the bottom right corner.
  2. Click Edit your profile below your photo, name, company, and title.
  3. Click on the bar marked Edit account information.
  4. Click β€œ...” in the top right corner and select Clear app cache.
new-mobile-app-clear-cache

🌟Tip: For full user experience, go to the Brella web app version at next.brella.io.

Option 2

If the app doesn't allow you to clear the cache with the steps above, follow the steps below:

With iOS

  1. Go to Settings > General > iPhone Storage.
  2. In the image below, you can see a few recommendations that such as "Offload Unused Apps."  This option lets you clear the entire cache of all apps you hardly or never use.

    offload sotrage brella
  3. To clear the Brella cache, scroll down and search for Brella App.
     IMG_2862-1
  4. Tab on "Offload App." After that, the Brella app will be uninstalled but kept in your phone view. Start a new session, tab on the Brella App, and reinstall it. Should let you log in without any issues! πŸ‘
                 IMG_2863

With Android

  1. Open the Settings menu on your Android phone and select Apps from the list.
  2. Depending on your Android version, you might get an option to open installed apps, all apps, enabled, disabled, and other apps.
  3. Select all or choose the appropriate option and navigate to the Brella app.
  4. Select the app and tap Storage from the list of options inside the app data.
  5. Tap Clear cache to start using Brella App. 

 


Last updated on August 2022. 

Written by Stephanie Campano Valenzuela. 

Stephanie-rounded

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