📖 Troubleshoot Package
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Troubleshoot Package: Audio Settings

Learn how to troubleshoot the sound settings on your Brella event.

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To be covered

Intro

If the audio is not working on either Brella virtual calls or the Stream sessions, you need to do is check your sound settings both for your computer and for your browser. After checking the sound settings, we recommend checking out our troubleshooting tips to ensure your event works as smoothly as possible! 

Where to check your sound settings: 

If you are using a PC:

1. Go to Settings
2. Select Sound
3. Check your Output device and how it is working if needed, troubleshoot. 
 

If you are using a Mac:

1. Go to System preferences

2. Select Sound

3. Check your Output device and how it is working. 

 

Sound settings on the browser: 

1. Go to your sound settings on your browser (this example is from Chrome) 
2.  Navigate to Site Settings from the URL bar and check that your sound is Allowed or Automatic, but not blocked. 
 

What to do when watching multiple streams?

Watch a stream at a time to avoid audio issues. We suggest muting tabs that are not being actively watched. You can mute tabs on your browser Google Chrome in two ways.

  • Option 1: Right-click on the tab you want to mute and select Mute site.
  • Option 2: Navigate to the lock icon on the browser field and click on the Sound category and select Mute.
HubSpot Video

💡 Tip! Before attending any virtual meetings on Brella, you can check beforehand how to prepare for your virtual meetings. 

 

Great job! Now you can successfully troubleshoot the sound settings on Brella.

 


 

Last updated on July 2022. 

Written by Rajinda Wijetunge.

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If you didn’t find an answer to your questions, please contact the Support Team here.

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