Brella's step-by-step guidance for troubleshooting

6 basic troubleshooting steps that will help you solve most of your technical difficulties

  1. Try to clear cache, refresh your phone/browser and login once again.
  2. Try to close the app and open again; or try to log out-log in; and refresh the phone.
  3. Use a different Brella app: try to test this on Brella app version you’re not using. E.g. instead of mobile app and vice versa.
  4. Use a different browser: try it in a different browser (e.g. Safari or Chrome).
  5. Use a different device: try it on another device. E.g. you can ask your colleague.
  6. Update your mobile app: check your mobile app version, and if it is not the latest, please download the latest version from the App Store.

Tip: Most of the technical issues can be resolved by Step 1, Step 3, and Step 4. 

If the above steps aren't helpful, please contact and describe your problem in as much detail as possible. Please include:

  • Description of your issue
  • The browser you use, OR the phone model and operating system

This information will help us solve your issue as fast as possible.


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