Some of the most common issues that may appear when using Stripe which may not look obvious at a first glance, such as geographical location of your attendees and your business and others.
- Can I sell tickets for attendees across the world or only in specific countries?
- Stripe processes payments from pretty much anywhere in the world. The limitation is that your tickets have to be created in one of these currencies: see here.
- Which country can can I open my Stripe account in?
- The other limitation is that currently as a business you can only setup your Stripe account in one of the 47 countries (however, the Stripe team is constantly working on adding new countries to the list). The list of the countries is here. If you don’t have an account created in one of these countries, you can use Stripe Atlas to incorporate a U.S. company no matter where you are based.
- Are there any limitations for the countries where my Stripe account is open in?
- On top of that, some of Stripe features may not be available in certain countries where your Stripe account is registered. For example in Mexico, India, UAE and Malaysia, Stripe currently doesn’t allow to collect application fees, so Brella has to disable its own fees for customers whose Stripe accounts are registered in one of these countries.
- Are there any limitations on the amount of connected accounts that can be connected to the same Stripe legal entity?
- Yes, Stripe has a limitation on the amount of accounts that can share the same legal entity. Maximum amount of accounts that can be connected to the same legal entity is 20. After that, if you want to connect the 21st account and more, you will be required to add and validate the business details again and will be valid for another 20 connected accounts. A good tip for event organizers who run many events with us is to name their connected accounts in Stripe in a familiar way that will ease the navigation in Stripe - for example [event name 2/20], [event name 3/20] and so on.
- Can my event be public or does it have to be invite-only?
- Event has to be invite-only. The current ticketing implementation works only with invite-only mode.
- Can I ran a totally free event on Brella?
- You can technically run a completely free event by connecting stripe and not really connecting the account. We just need Stripe because that’s how our architecture is built, but we can also change it in the future.
- Are we able to download invoiced in bulk from the system?
- At the moment connected accounts cannot download invoices in bulk. The only way currently is to download invoices for connected accounts one by one.
- Will we be able to customize the sales / invoices / events reports?
- If the question is only about whether you can customize the reports you get from Stripe, then yes, you can. Just click the export option on the right of the tab you are in, and then custom and columns. Here is a list of all the reporting options Stripe has: here. As explained in the article, you can click any tab also, then export option on the right of the tab you are in, and then custom and columns.
- Can we edit the invoice details ourselves? For example, if the client requests to change the name of the company on an invoice that was already issued?
- Yes, but invoices need to be in draft status, once finalized an invoice cannot be edited. If it’s open status, the invoice can be voided and you can create a new one. But if the invoice is in paid status these can no longer be edited or voided. So the answer will be yes, you can make changes to their invoices as long as the changes are made in accordance to how Stripe invoices work: here.
- What happens if we need to issue a refund? How would the fees work in this case? Will the system issue credit notes automatically and will send it to the client?
- Standard accounts will have to issue the refunds on their end, the original Stripe processing fees are not returned when a refund is issued. Platform fees are managed by the platform account and can be returned to the client or not, that's something that needs to be discussed with your customer success or account manager. To automatically issue credit notes on refunds you'll have to issue the refund through a credit note: here. So a payment will be refunded when the credit note is issued. That way you'll have a credit note for each refund. See here also for more step-by-step guide: here.
Last updated - May 2022.
Written by Nikita Salnikov.
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