Learn how refunds work in Brella through the stripe payment gateway
To be covered:
Knowing how to issue refunds is essential when using Stripe through the event dashboard. Here are some things to note about refunding an attendee:
How to Issue Refunds
An organizer can log in to their Stripe connected account of their event and refund selected payments received through tickets sold.
- Go to Stripe and sign in to your account
- Navigate to the payment to be refunded on the payments overview page.
- Click the °°° icon to the right of the charge. From the resulting menu, select Refund payment.
- By default, you'll issue a full refund. For a partial refund, enter the amount to be refunded.
- Select a reason for the refund and click Refund.
- Alternatively, you can click on the payment itself and click Refund on the next page.
How Much Will Be Refunded?
If an organizer issues a full refund, the entire amount the attendee paid gets refunded, which means the organizer will incur some losses. As an example:
- An attendee buys a ticket at $100 for an event organized by the organizer
- Brella gets $2 (2% fees) • Stripe gets ~2.9% + 30 cents
- The organizer gets the rest, $94.80.
- When the organizer refunds, the attendee gets $100 back.
- Brella and Stripe keep their fees.
- The organizer has a net sale of -$5.20 to cover the Stripe and Brella fees, plus the refund.
- Brella and Stripe keep all associated ticket fees (the organizer will need to bear this cost).
When Will Refunds Be Issued?
It should take 5-10 days for the customer to see the credit after issuing a refund.
To learn more about issuing refunds through Stripe, click here.
We wish you all the very best towards a successful event ahead!
Last updated - July 2022.
Written by Natasha Santiago.
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