Ticketing: Stripe Refunds

Learn how refunds work in Brella through the stripe payment gateway

To be covered: 

• Intro to the feature
• How to Issue Refunds
• How Much Will Be Refunded?
• When Will Refunds Be Issued?

Intro

Knowing how to issue refunds is essential when using Stripe through the event dashboard. Here are some things to note about refunding an attendee:

How to Issue Refunds

An organizer can log in to their Stripe connected account of their event and refund selected payments received through tickets sold.

• Go to Stripe and sign in to your account
• Navigate to the payment to be refunded on the payments overview page.
• Click the °°° icon to the right of the charge. From the resulting menu, select Refund payment.

• By default, you'll issue a full refund. For a partial refund, enter the amount to be refunded.
• Select a reason for the refund and click Refund.
• Alternatively, you can click on the payment itself and click Refund on the next page.

How Much Will Be Refunded? 

If an organizer issues a full refund, the entire amount the attendee paid gets refunded, which means the organizer will incur some losses. As an example:

• An attendee buys a ticket at $100 for an event organized by the organizer
• Brella gets $2 (2% fees) • Stripe gets ~2.9% + 30 cents
• The organizer gets the rest, $94.80.
• When the organizer refunds, the attendee gets $100 back.
• Brella and Stripe keep their fees.
• The organizer has a net sale of -$5.20 to cover the Stripe and Brella fees, plus the refund.
• Brella and Stripe keep all associated ticket fees (the organizer will need to bear this cost).

When Will Refunds Be Issued?

It should take 5-10 days for the customer to see the credit after issuing a refund. 

To learn more about issuing refunds through Stripe, click here. 

We wish you all the very best towards a successful event ahead!