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Engagement metrics show how engaged/active your attendees were at your event in Brella in terms of meetings and chats.

This section is dedicated to your attendees' overall engagement (pre-and on-site engagement) throughout the event. The amount of meeting requests and how other attendees respond to them is shown below with definitions.

❗Note: You'll miss all data points regarding the open chat if disabled.

meetings insights

Meetings and open chats

  • Meetings requests are the sum of all accepted, pending, pending reschedule, canceled/rejected (chat left open), and canceled/rejected (chat left closed) meeting requests.
    • Accepted meetings are the total number of accepted meetings by all attendees at your event.
    • Pending meeting is the total number of meeting requests left unanswered.
    • Pending reschedule is the total number of meeting requests that are pending reschedule approval. In other words, when an attendee asks their match to reschedule a meeting, this meeting request will be counted.
    • Canceled/rejected (chat left open) represents the sum of canceled and rejected meeting requests where an attendee decided to leave the conversation open.
    • Canceled/rejected (chat left closed) represents the number of rejected meeting requests where an attendee decided to leave the chat closed.
  • Open chats refer to the sum of chats exchanged among attendees.
    • Answered is the number of open chat requests that were answered at some point, but maybe still at the open chat stage or may have been converted to meetings.
    • Pending refers to the sum of chat requests left without a response.
    • Converted to accepted meetings refers to the sum of chats that were converted into 1:1 meetings.

Meetings and open chats pie charts

  • Meetings: display the distribution of answered, pending, and canceled/rejected meetings.
  • Chats: display the distribution of answered, pending and chats turned into accepted meetings.

 


Last updated on November 2021. 

Written by Stephanie Campano Valenzuela. 

Stephanie-rounded

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