📖 Ticketing | Stage 1

Ticketing: Create Discount Codes on Brella

Learn how to set up event discount codes through the Brella application

To be covered: 


When discount codes are created in Brella, these will reflect immediately on your Stripe account.

How to add a new discount code.  

  1. Navigate to the Admin Panel > Ticketing > Discount Codes
  2. Click on the 'Create new' button
  3. Enter the name for the discount code (Max 200 characters)
    1. ❗Avoid special characters such (-),(%),(/),(€),(.), etc.
  4. Select whether this discount code is applicable to All ticket types or only to a Selected ticket type
  5. Enter the discount type: 
    1. If the percentage option is selected - you will see a box to enter the percentage amount
    2. If the fixed amount discount option is selected - you will get the option to type in an amount and also to change the currency as required.
  6. Enter the discount code that attendees can type in during the payment procedure to claim this discount. It needs to be a minimum of 8 characters and consist of only letters and numbers with no spaces.
    1. ❗Avoid special characters such (-),(%),(/),(€),(.), etc.
  7. Max Redemption regards the number of times the code can be used. If you want the code to be redeemed once, select one (1+) or the number of your choice. If you don't know how many times it will be redeemed, leave it as zero (0). 
  8. Finally, click on the Create button in the bottom right corner, and you will have successfully created a new discount code. This is synced on the stripe dashboard as well.
  • You will not be able to 'Edit' a code that you have created other than the 'Discount Code name' field. 
  • If you wish to discontinue a discount code created, you can click on the 'Archive' button. You can also 'Unarchive' the code when needed.
    Congratulations! You have now successfully added a new discount code. You can add as many discount codes as required.


    Last updated - June 2023. 

    Written by Nisansala Wijeratne. 


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