Troubleshooting: Clear cache on your browser

Learn how to clear cache

The 'cache' is a tool used by your internet browser to speed up the page loading process. Clearing the browser’s cache can correct problems you may experience while using Brella. 

Content

• Steps to clear browser cache
• Steps to clear Brella cache
• (For sign-up issues only) Clearing Brella cache data

Steps to clear your browser cache

👉 Instructions for Chrome (from Google's article, Clear cache & cookies):

1. On your computer, open Chrome.
2. At the top right, click More .
3. Click More tools  Clear browsing data.
4. At the top, choose a time range. To delete everything, select Last 24 hours or preferably, All time. 
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.
   
   

👉 Instructions for Firefox (from Mozilla Support, How to clear the Firefox cache):

1. In the Menu bar at the top of the screen, click Firefox and select Preferences.

2. Select the Privacy & Security panel.
3. In the Cookies and Site Data section, click Clear Data….
4. Remove the checkmark in front of Cookies and Site Data.
   • For more information about managing site data, see Manage local site storage settings.
5. With Cached Web Content check marked, click the Clear button.
6. Close the about:preferences page. Any changes you've made will automatically be saved.
   
   

👉 Instructions for Safari (from Apple's Support article, Manage cookies and website data in Safari on Mac):

1. In the Safari app on your Mac, choose Safari > Preferences, click Privacy, then do the following:
2. Remove stored cookies and data: Click Manage Website Data, select Brella websites (next.brella.io, manage.brella.io, sponsor.brella.io, whichever platform you are having issues with), then click Remove.

(For sign-up issues only) Clearing Brella cache data

1. From the right-click of your mouse, open the list, and select 'Inspect'.
   
   
2. A new controller bar will open. Select the option 'Application'.
   
   
3. On the right side of the bar, click on 'Indexed DB' from the Storage section
   
   
4. Select 'local forage - http://next.brella.io'
   
   
5. Finally, click on 'Delete Database' and Refresh the page from the top icon on your browser search bar

Clearing Brella Cache Data Due to Sign-up Issues

If you experience any issue when inputting the data such as an email error when you are signing up for Brella, please go through the following instructions.

To fix this issue, you need to clear Brella's and Magic Link cache:

1. From the right-click of your mouse, open the list, and select 'Inspect.'
2. A new controller bar will open. Select the option 'Application.'
3. On the right side of the bar, click on 'Indexed DB' from the Storage section.
4. Select 'local forage' and 'Delete Database' of each one listed in the image below