Mobile App: Brella App Availability

Learn about how to get access to Brella and Brella white-label mobile apps

To be covered:

• Intro
• More details and limitations

Intro

First things first, get to know whether you need to download the Brella main event app or whether the event you're attending is using an exclusive event app (white-labeled category events). Based on that, you would be able to search for the correct app on the app stores. If the event organizer didn't let you know about that so far, don't hesitate to reach out to them again or reach out to Brella support.

More details and limitations

1. Brella apps can only be downloaded on the official  Apple App Store and Google Play Store. All other app stores don't have the Brella apps. 
2. Some countries may not allow to download Brella apps from their country's Apple App Store or Google Play Store. Such countries may be China, North Korea, or Iran. Try changing your app store country if you experience issues with finding the Brella apps in the app stores.
   1. For example in China (except for Hong Kong), to our knowledge, Google Gmail login is not working because it is blocked; Google Play store is not used so Brella would need to be download from other app stores like Huawei, and Tencent, by downloading the APK install packages from the internet; Brella is not available in China’s Apple AppStore.
3. Finally, make sure to check the software requirements! Brella is only available on Android and iOS platforms (Windows and other platforms are not supported). Brella apps are designed to be used on iOS and Android mobile devices only, however below is the full list of compatible devices and software versions:
   1. iPhone requires iOS 12.0 or later;
   2. Android requires Android 6.0 or later.
      
4. Enjoy the experience 😎

The mobile app is the same for the event organizer (EO) and the attendees. The only difference between the EO and attendee experience is that the EO has access to the event admin panel on the browser and the attendees to the Brella App. The EO has to follow the same steps as an attendee to use the app.

Last updated on February 2024

Written by Yusra Mohideen

If you didn't find an answer to your questions, please contact the Support Team here