Login issues

I tried to sign in to Brella but I got ”Server error” - What now?

Restart your browser or app and try again. If that doesn't help, try these steps.

Oops, something went wrong! This could happen for a few different reasons, e.g., if the connection was cut during the login process. Don’t worry; your account and data are still there.

To fix this issue: 

  • Please restart your session and try again. With iOS, please force-close the app by double-clicking the home button and swiping up the Brella app. 
  • After closing it, please open it and try to log in again.
  • With Android, open Settings, navigate to Apps, and choose Brella. There you can find an option to Stop/Force Stop the app. 
  • After you do that, try to sign in to next.brella.io as usual.

❗If you see Internal Server Error on the screen after clicking the Login email (magic link), please follow these steps: How to resolve the "Internal server error" issue?

👉 If the above steps weren’t helpful, please contact us here and we will look into it: Contact us

 


Last updated on November 2021. 

Written by Nita Kumpu. 

Nita-rounded

If you didn’t find an answer to your questions, please contact the Support Team here.

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