I tried to sign in to Brella but I got ”Server error” - What now?

Restart your browser or app and try again. If that doesn't help, try these steps.

Oops, something went wrong! This could happen for a few different reasons, e.g., if the connection was cut during the login process. Don’t worry; your account and data are still there.

To fix this issue:

Please restart your session and try again. With iOS, please force-close the app by double-clicking the home button and swiping up the Brella app.
After closing it, please open it and try to log in again.
With Android, open Settings, navigate to Apps, and choose Brella. There you can find an option to Stop/Force Stop the app.
After you do that, try to sign in to next.brella.io as usual.

❗If you see Internal Server Error on the screen after clicking the Login email (magic link), please follow these steps: How to resolve the "Internal server error" issue?

👉 If the above steps weren’t helpful, please contact us here and we will look into it: Contact us

Last updated on November 2021.

Written by Nita Kumpu.

If you didn’t find an answer to your questions, please contact the Support Team here.

👇