Troubleshooting the announcements settings

If you are experiencing some issues with receiving announcements at the event, please try the following steps.

Note: Usually Step 1 and Step 2 will allow you to see announcements immediately if you still cannot see the announcements incoming. Proceed with Step 3, Step 4 and Step 5.

  1. Turn on notifications on your Brella account
    1. Click on your photo icon, then 'Account'.
    2. Next, go to 'Notifications' and click 'Yes, receive notifications'.

      1f6f3554caa8a26e4fd6dc0b8afa84a2
  2. Allow notifications to be received from your browser
    1. For Chrome: Click on the key icon πŸ”’ on the placeholder (next to the URL link) and enable notifications by clicking 'Allow' on Notifications.

      374ad1d18fdecde08a5226708ee69b76
    2. For Safari:

      To enable notifications for a specific website, go to Menu > Safari > Settings for this Website > for Pop- up Windows: Select 'Allow'. 

      Screenshot 2020-09-14 at 21.14.13 

  3. Add next.brella.io to your list of websites allowed to send you notifications.
    1. Go to the right top corner and click on the three dots, then click on 'Settings'.
    2. Then go to 'Privacy and security', then click 'Site Settings'. 
    3. Click on 'Notifications'. Go to Allow, and click on the 'Add' button. Add the link https://next.brella.io/ and enable notifications, there again.
  4. Turn off the ad blocker on your browser for this specific website (e.g. Chrome for next.brella.io).
    1. Go to the right top corner and click on the three dots, then click on 'Settings'.
    2. Then go to 'Privacy and security', then click 'Site Settings'. 
      142659641e4de173a5dfb2a98b14fdd1
    1. Like in the picture below:

    2. Check your personal desktop settings, and turn off the DND mode, if needed.

    image-44         image (1)