We have 6 basic troubleshooting steps that will help you solve most of your technical difficulties
- Try to clear cache, refresh your phone/browser and login once again.
- Try to close the app and open again; or try to log out-log in; and refresh the phone.
- Use a different Brella app: try to test this on Brella app version you’re not using. E.g. next.brella.io instead of mobile app and vice versa.
- Use a different browser: try it in a different browser (e.g. Safari or Chrome).
- Use a different device: try it on another device. E.g. you can ask your colleague.
- Update your mobile app: check your mobile app version, and if it is not the latest, please download the latest version from the App Store.
Tip: Most of the technical issues can be resolved by Step 1, Step 3, and Step 4.
If the above steps aren't helpful, please contact firstname.lastname@example.org and describe your problem in as much detail as possible. Please include:
- Description of your issue
- The browser you use, OR the phone model and operating system
This information will help us solve your issue as fast as possible.