Mobile App (iOS & Android)

How to delete the issue of “phantom” notifications on the mobile app?

Sometimes the badge count on the app icon on iOS and Android is shown wrong unless you log in-log out or clear the cache.

To resolve this issue, please follow these two steps:

  1. Restart your session on the app. Log out and log in back.
  2. Clear your mobile app cache:

    1. When on the app, click on the More tab in the bottom right corner.
    2. Click Edit your profile below your photo, name, company, and title.
    3. Click on the bar marked Edit account information.
    4. Click “...” in the top right corner and select Clear app cache.

    🌟 Tip: For full user experience, go to the Brella web app version at
  3. Delete the app and reinstall it.
  4. If the issue persists, please reset try to reset it on the App from your phone settings.
    1. Your phone Settings
    2. Navigate to Notifications
    3. Select Brella
    4. Then, enable the Notifications button and turn off the Badge button.
    5. Then, check Brella, you shouldn't see any notifications anymore.
    6. Turn it on back again so you keep receiving notifications from Brella for future events.


Last updated on March 2022. 

Written by Stephanie Campano Valenzuela. 


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