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Resolving issues

Resolving issues

Having a technical issue? Go through the troubleshooting guides to detect and resolve the issue in quick steps.

Brella’s Troubleshooting Steps for Any Technical Inconvenience (Step-By-Step)

Login issues

I Don’t Receive the Authentication Email in My Inbox. What Should I Do?

My authentication email expired, what should I do?

My join code doesn't work, what should I do?

I cannot access Brella (next.brella.io), what should I do?

What to do if you cannot access the Sponsor Admin Panel after receiving an invitation email?

Troubleshooting steps for Strong Firewall Security Setup

I tried to sign in to Brella but I got ”Server error” - What now?

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Chat and 1:1 meeting issues

Troubleshooting steps for Chats

Troubleshooting steps for Meetings

Troubleshooting steps for Audio Settings

I can’t see any of my meetings or chats! What’s going on?

For Organizers: Resolving streaming issues

Troubleshooting steps for Live Streaming in Brella for Organizers

Troubleshooting steps for Brella Breakout Rooms

For Attendees: Resolving platform issues

Troubleshooting steps for Announcements settings

Troubleshooting Steps for Solving Live Streaming Issues for Attendees

The Stream sound doesn't work

I’ve changed my profile picture, but I still see the old one. What should I do?

For Sponsors: Resolving virtual booth issues

Find Solutions for Virtual Booth’s Material Errors

Web App (next.brella.io)

How to Clear the Cache on My Computer?

Mobile App (iOS & Android)

How to delete the issue of “phantom” notifications on the mobile app?

Troubleshooting steps for the mobile app

How to clear the cache on the mobile app?