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Resolving issues

Resolving issues

Having a technical issue? Go through the troubleshooting guides to detect and resolve the issue in quick steps.

Brella’s Troubleshooting Steps for Any Technical Inconvenience (Step-By-Step)

Login issues

What to do when the authentication (magic link) email doesn't come to your inbox?

What to do when the authentication or magic link email expires?

What to do when the join code doesn't work or get accepted?

Common login issues and resolutions to access the event platform (next.brella.io)

What to do if you cannot access the Sponsor Admin Panel after receiving an invitation email?

Troubleshooting steps for Strong Firewall Security Setup

I tried to sign in to Brella but I got ”Server error” - What now?

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Chat and 1:1 meeting issues

Troubleshooting steps for Chats

Troubleshooting steps for Meetings

Troubleshooting steps for Audio Settings

I can’t see any of my meetings or chats! What’s going on?

For Organizers: Resolving streaming issues

Troubleshooting steps for Live Streaming in Brella for Organizers

Troubleshooting steps for Brella Breakout Rooms

For Attendees: Resolving platform issues

Troubleshooting steps for Announcements settings

Troubleshooting Steps for Solving Live Streaming Issues for Attendees

The Stream sound doesn't work

I’ve changed my profile picture, but I still see the old one. What should I do?

For Sponsors: Resolving virtual booth issues

Find Solutions for Virtual Booth’s Material Errors

Web App (next.brella.io)

How to clear cache?

Mobile App (iOS & Android)

How to delete the issue of “phantom” notifications on the mobile app?

Troubleshooting steps for the mobile app

How to clear the cache on the mobile app?