Help Center
Academy
Submit a request
Resolving issues
Getting Started with Events
1. How To Use The Admin Panel
2. Setting Up Your Event Details
3. Building Your Event
4. Networking At Brella
5. Participant Engagement
Getting Started with Communities
π For Hosts
π For Members
For Event Organizers
π Event Onboarding Experience
π Event Details
π Customization
π Ticketing
π Matchmaking & Interests
π Schedule & Widget
π Attendees & Groups
π Speakers
π Streams
π Breakout Rooms
π Sponsors - Booths & Ads
π Event Info Pages
π Announcements & Reminder Emails
For Sponsors
π New As A Sponsor Admin
π Sponsoring An Event
π Setting Up A Virtual Booth
π Best Practices
π Booth Analytics
For Attendees
π Using Brella For The First Time
π Networking: 1-1 Meetings & Chat
π Your Schedule & Availability
π Navigating The Event Platform
π Using Brella On The Mobile App
π Make The Most Of Brella
Brella Account & Profile
π Logging in to Brella
π My Brella Account
π Participants: Event Profile
Resolving issues
Login issues
Chat and 1:1 meeting issues
For Organizers: Resolving streaming issues
For Attendees: Resolving platform issues
For Sponsors: Resolving virtual booth issues
Web App (next.brella.io)
Mobile App (iOS & Android)
Tips for Event Organizers
π Best Practices
π Communications
π Onboarding Associates
π Media Dimensions and Formats
π Using Third-Party Tools
π Checklists Before Going Live
π Post-Event
Data & Analytics Reports
π Home
π Understanding the Brella Traffic Analytics
π Attendee Analytics
π Exporting reports
Explore Brella
π Pricing questions
π Platform questions
π Event basic setup questions
Brella Dictionary
Back to home
Help Center
Resolving issues
Getting Started with Events
1. How To Use The Admin Panel
2. Setting Up Your Event Details
3. Building Your Event
4. Networking At Brella
5. Participant Engagement
Getting Started with Communities
π For Hosts
π For Members
For Event Organizers
π Event Onboarding Experience
π Event Details
π Customization
π Ticketing
π Matchmaking & Interests
π Schedule & Widget
π Attendees & Groups
π Speakers
π Streams
π Breakout Rooms
π Sponsors - Booths & Ads
π Event Info Pages
π Announcements & Reminder Emails
For Sponsors
π New As A Sponsor Admin
π Sponsoring An Event
π Setting Up A Virtual Booth
π Best Practices
π Booth Analytics
For Attendees
π Using Brella For The First Time
π Networking: 1-1 Meetings & Chat
π Your Schedule & Availability
π Navigating The Event Platform
π Using Brella On The Mobile App
π Make The Most Of Brella
Brella Account & Profile
π Logging in to Brella
π My Brella Account
π Participants: Event Profile
Resolving issues
Login issues
Chat and 1:1 meeting issues
For Organizers: Resolving streaming issues
For Attendees: Resolving platform issues
For Sponsors: Resolving virtual booth issues
Web App (next.brella.io)
Mobile App (iOS & Android)
Tips for Event Organizers
π Best Practices
π Communications
π Onboarding Associates
π Media Dimensions and Formats
π Using Third-Party Tools
π Checklists Before Going Live
π Post-Event
Data & Analytics Reports
π Home
π Understanding the Brella Traffic Analytics
π Attendee Analytics
π Exporting reports
Explore Brella
π Pricing questions
π Platform questions
π Event basic setup questions
Brella Dictionary
Resolving issues
Having a technical issue? Go through the troubleshooting guides to detect and resolve the issue in quick steps.
Brellaβs Troubleshooting Steps for Any Technical Inconvenience (Step-By-Step)
Login issues
What to do when the authentication (magic link) email doesn't come to your inbox?
What to do when the authentication or magic link email expires?
What to do when the join code doesn't work or get accepted?
Common login issues and resolutions to access the event platform (next.brella.io)
What to do if you cannot access the Sponsor Admin Panel after receiving an invitation email?
Troubleshooting steps for Strong Firewall Security Setup
I tried to sign in to Brella but I got βServer errorβ - What now?
See more
Chat and 1:1 meeting issues
Troubleshooting steps for Chats
Troubleshooting steps for Meetings
Troubleshooting steps for Audio Settings
I canβt see any of my meetings or chats! Whatβs going on?
For Organizers: Resolving streaming issues
Troubleshooting steps for Live Streaming in Brella for Organizers
Troubleshooting steps for Brella Breakout Rooms
For Attendees: Resolving platform issues
Troubleshooting steps for Announcements settings
Troubleshooting Steps for Solving Live Streaming Issues for Attendees
The Stream sound doesn't work
Iβve changed my profile picture, but I still see the old one. What should I do?
For Sponsors: Resolving virtual booth issues
Find Solutions for Virtual Boothβs Material Errors
Web App (next.brella.io)
How to clear cache?
Mobile App (iOS & Android)
How to delete the issue of βphantomβ notifications on the mobile app?
Troubleshooting steps for the mobile app
How to clear the cache on the mobile app?