Learn how to troubleshoot Live Stream Issues.
To be covered:
Intro
It is a comment scenario to face technical errors or difficulties when you deal with technology. Likewise, when accessing a live stream using Brella as an attendee you may come across some common issues.
This article will help and guide you on how to overcome errors that you can face while accessing a live stream.
Scenarios and how to overcome
- The video disappeared or stopped
- Slowness
- Black/Grey screen or ''No stream available''
- No sound
- The platform keeps crashing
Video Disappeared or Stopped
It could be a bug, or servers are down on the streaming provider's end.
⚡Note: Streams are handled ONLY by the event organizers. If you're having issues with the stream tab, but the rest of the platform works correctly. Please, reach the organizer since they will give you more accurate assistance or contact us.
Slowness Due to Bad Internet Connection
To watch a stream, you need a strong internet connection as you'll be downloading information for the streams, event platform, and other platforms you may have opened on your computer, including all people's devices in the same room if sharing working space. To alleviate this, check for some tips here.
Black/Grey Screen or ‘’No Stream Available’’
Some company devices (PC/laptop) and internet connections have more secure processes called Firewall restrictions to protect the network from external sites. Therefore, third-party apps or websites won't show correctly.
- You can ask your company's IT team to allow list our domain next.brella.io OR
- If your PC/laptop is personal, you can add the domain to your browser settings.
Check these steps for PC and mobile devices
No Sound
Some stream sound is activated once you join the platform, but this has additional setups on your device in other cases. Check the below options to fit your case:
- Allow sound from the Browser
- Device audio settings
The Platform Keeps Crashing
If any functionality of the web or mobile app works in that case, this could be related to Brella's servers being down. In such a situation, our Product team will be ready on the spot as they count on a contingent server monitoring process. You can reach us here.
Network Firewalls, Adblockers, and Other Location Restrictions Are the Main Reasons for Streaming Not Working. Disabling or Using a VPN can Solve the Issue.
Last updated in August 2023.
Written by Purnima Jayasuriya.
If you didn't find an answer to your questions, get in touch with the Support Team here.
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