📖 Troubleshoot Package
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Troubleshoot Package: Diagnose issues related to Chat

Learn how to troubleshoot Technical Difficulties for Chats.

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To be covered

Intro

The Brella chat does not work on your pc/laptop this is connected to your company's security firewall which is blocking unwanted chats/links, and Brella's chat is recognized as such, unfortunately.

How to resolve chat issues

👉 To fix this issue, follow the below workarounds: 
  • Use another device that is personal such as another computer, tablet/iPad, etc.
  • Try a different network/Wi-Fi such as your mobile hotspot, use it as a Wi-Fi source for your pc/laptop and input the corresponding password 

hotspot-mobile

  • Security firewalls might be protecting your work computer against using other video calls/chats than they are allowed. If you are having issues with the chat and you see 'Chat is unavailable', please ask your company's IT team to add these addresses to the allowlist:

                      - wss://*.sendbird.com:443 and
                      - https://*.sendbird.com:80.

    ⚡Note: If these workarounds don't successfully work, please contact us here: Contact us and include as many details as possible of your issue.

     

    Great job! Now you can successfully troubleshoot chat issues on Brella.

     


    Last updated on July 2022. 

    Written by Rajinda Wijetunge

    Screenshot 2022-07-20 at 7.57.07 PM

    If you didn’t find an answer to your questions, please contact the Support Team here.

    👇