📖 Troubleshoot Package

Troubleshoot Package: Authentication (magic link) email not received

Learn how the magic link works and troubleshoot issues related to the magic link

Sometimes, network restrictions prevent our automated emails from coming through due to a strict corporate firewall setup, as there is spammer deny lists. Organizations enable this type of security to block unwanted or unknown emails. 

💡 A good way of understanding whether you have a strong firewall is recognizing whether your colleague or people using the same network are having the same issue. If this is the case, then it's very likely you have one and to overcome this issue, add our domains to your computer.

If your account is linked to a:

  • Public email
    If you're using a public email (such as @gmail.com, @yahoo.com)*, add the below to your email contacts list, then re-request a login email if needed:
    • noreply@brella.io
    • noreply@trymagic.com

      *A quick way of adding our domains is by registering for our newsletter on our website.
  • Enterprise or corporate email
    If you are using an enterprise or business email, ask your company's IT team to allowlist our domain:
    • *@brella.io
    • *@trymagic.com

If neither of these methods work, please double-check whether you unsubscribed or deny us permission from sending you emails from our domain. It's possible that you accidentally reported one of our messages as spam, resulting in our SMTP provider being unable to deliver any additional emails to your address.

If that's the case, please register for our newsletter on our website.

🌟  Tip: Alternatively, if your company or personal email can be used in Google or Microsoft, opt to use it to skip the authentication email system (magic link). Check here how to do it.

Additionally, make sure you have no VPNs, Adblockers, or Autofill extensions in use. 

Note: If the above steps did not fix the access issues on your personal laptop, this could be due to more complex firewall setups, and we do not encourage any participant to deactivate such settings on your personal device or network. It could put at risk your device and data. 


Last updated in May 2022. 

Written by Stephanie Campano Valenzuela. 

Stephanie-rounded

If you didn't find an answer to your questions, please contact the Support Team here.

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