For Attendees: Resolving platform issues
  1. Help Center
  2. Resolving issues
  3. For Attendees: Resolving platform issues

I’ve changed my profile picture, but I still see the old one. What should I do?

Don’t worry, this issue is caused by your device’s cache. Your profile picture has changed and the other attendees can see it.

❗️To fix the issue with the old profile picture showing, please clear your cache on your device. Instructions for both the mobile app and web app below. 

➡️On the Brella web app

➡️On the Brella mobile app 

  • When on the mobile app, click on the More tab in the bottom right corner
  • Click Edit your profile below your photo, name, company, and title.
  • Click on the bar marked Edit account information.
  • Click the “...” in the top right corner and select Clear app cache.

    Last updated on February 2021. 

    Written by Nita Kumpu. 


    If you didn’t find an answer to your questions, please contact the Support Team here.