πŸ“– Using Brella for the first time
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  3. πŸ“– Using Brella for the first time

Signing in to Brella for the first time

Create an account to access all your events hosted in Brella in one place.

If you are here, you are attending a Brella event, perhaps for the first time, or you need to go back to basics. Anyhow- Welcome! You only need one Brella account for all events using Brella.

If you have used Brella before, you can use the same account for this event. For that, go to next.brella.io to sign in and follow the instructions in your invitation email.

You can sign in to Brella on your laptop, PC, or mobile:

  1. To sign in to Brella, first create an account:

  2. Once you have an account, log in back to Brella any time through:
  3. Are you having issues creating an account in Brella? Go to Resolution steps for Sign-up issues.
  4. Are you having issues with the join code? Go to My join code doesn't work, what should I do?

πŸ‘‰ Note: You can access Brella on the web app (next.brella.io) or mobile app (Apple Store or Google Play). If you are attending a virtual event, we recommend using the web app. Also accessible on the mobile browser.

❗If you have issues logging in with a unique join code, please go here and follow the steps to get you in the event in a few steps.

πŸ‘€ Creating a Brella Account

To create an account, you need an email. Simple and easy. Now, to create an account, you can do it either through the mobile or web app.

Web App

Mobile App

You can use the web app on your computer browser or tablet/iPad/phone browser.

You can use the mobile app on your smartphone and iPad or tablet.

1. Go to next.brella.io or use the join link you received from the organizers found on the event registration email.

1. Download the Brella App from the App Store or Google Play. Ensure to have at least versions Android v 6.0+ or iOS 9.0+.

2. Input your email. Brella will verify whether you have an account or not.

2. Input your email. Brella will verify whether you have an account or not.

3. Then, you will be asked to check your email inbox. You will receive a Log in email from Brella.

3. Then, you will be asked to check your email inbox. You will receive a Log in email from Brella.

4. Open your email and you will find a Log in email, please open it and click on the green button: Log in to Brella.

4. Open your email and you will find a Log in email, please open it and click on the green button: Log in to Brella.

5. After clicking on the green button, you will receive a message saying that you should go back to your original page. Thus, go back to the open next.brella.io tab on your browser.

5. After clicking on the green button, you will receive a message saying that you should go back to your original page. Thus, go back to the Brella App.

6. Open the next.brella.io tab, and it will tell you that you don't have an account linked to the email you input. So, Brella will suggest you create an account.

πŸ‘‰Click Create Account.

Screenshot 2021-07-08 at 22.16.49

6. Open the Brella App, and it will tell you that you don't have an account linked to the email you input. So, Brella will suggest you create an account.

πŸ‘‰Tab on Create Account.

7. Accept the Brella terms of use, and click Continue.

Screenshot 2021-07-08 at 22.22.06

7. Accept the Brella terms of use, and click Continue.

8. Fill in your basic details for the event such as profile picture, cover photo, first name, last name, title, and organization.

🚨 If you see "Authentication required", it means that your session expired so scroll down and click on Cancel and restart your session.

8. Fill in your basic details for the event such as profile picture, cover photo, first name, last name, title, and organization.

🚨 If you see "Authentication required", it means that your session expired so scroll down and click on Cancel and restart your session.

9. After creating your account, you will land on the Events tab.

There, click on Join New Event and input the join code of the event you're attending. It should be in the registration email details.

Screenshot 2021-07-08 at 22-22-20-png

9. After creating your account, you will land on the Events tab.

There, click on Join New Event and input the join code of the event you're attending. It should be in the registration email details.

 

πŸ’‘You need a join link or join code to join the event. Each event has a specific join code. Typically, the event organizer will share the join code & join link in the registration or confirmation email πŸ“«, so please check your email inbox and search for these.

❗Brella cannot share any join code with any participant due to privacy policies. If you've lost your join code/link, please contact the event organizers immediately.




πŸ”‚ Logging in to Brella from the Web or Mobile App πŸ’» πŸ“±

Web App

Mobile App

You can use the web app on your computer browser or tablet/iPad/phone browser.

You can use the mobile app on your smartphone and iPad or tablet.
1. Go to next.brella.io or use the join link you received from the organizers found on the event registration email.

1. Download the Brella App from the App Store or Google Play. Ensure to have at least versions Android v 6.0+ or iOS 9.0+.

2. Input your email.

2. Input your email.

3. Then, you will be asked to check your email inbox. You will receive a Log in email from Brella.

3. Then, you will be asked to check your email inbox. You will receive a Log in email from Brella.

4. Open your email and you will find a Log in email, please open it and click on the green button: Log in to Brella.

4. Open your email and you will find a Log in email, please open it and click on the green button: Log in to Brella.

5. After clicking on the green button, you will receive a message saying that you should go back to your original page. Thus, go back to the open next.brella.io tab on your browser.

5. After clicking on the green button, you will receive a message saying that you should go back to your original page. Thus, go back to the Brella App.

6. Open the next.brella.io tab, and it will take a few seconds to direct you to "My Events" on the home page.

You will see one card that says Join New Event. When clicking there, you'll be asked to add a join code. The join code should be in the registration email details, in case you need it.

 

6. Open the Brella App, and you will land on the home page "My Events". 


If you have attended other Brella events in the past, you will see them on this page, and you can access them any time you wish.

⚑ Note: The Customer Support Team cannot share any join code with attendees directly for privacy reasons. If you've lost your join code, please contact the event organizers.

Once you are on the event Welcome Page, follow the event registration steps. ⬇️

 

participant registrtion for a brella event

 

 

Resolution steps for Sign-up issues (Magic Link) 

If you encounter issues signing in to Brella, please review the points below.

If you see Internal Server Error on the screen after clicking the Login email (magic link), please follow these steps: How to resolve the "Internal server error" issue?

❗Issue 1: Authentication required

If you see "Authentication required" when creating an account for the first time, it means that your session expired to fix this you need to scroll down to the bottom of the page and click on Cancel.

After that, restart the session by inputting your email and following the steps given to successfully create your account.

 

 

❗Issue 2: Email cannot be empty

When joining the platform, if after filling in your details, you see an error message Email cannot be empty and you cannot input your email, it means that your session expired and to fix this you need to scroll down to the bottom of the page and click on Cancel. And restart your session again.

❗Issue 3: Page irresponsive

email-error
When joining the platform, if you fill in your details and see an error message Email cannot be empty and you cannot input your email, it means that your session expired and to fix this you need to scroll down to the bottom of the page and click on Cancel. Then, restart your session again.
If after canceling the session, the same error occurs. Please, clear Brella's cache, to do it please follow the next steps:
  1. On next.brella.io, right-click your mouse, open the list, and select 'Inspect.'
  2. A new controller bar will open. Select the option 'Application.'
  3. On the right side of the bar, click on 'Indexed DB' from the Storage section.
  4. Select 'local forage' and 'Delete Database' of each one listed in the image below.

  5. Finally, Refresh the page from the top icon on your browser search bar.
Afterward, click again the link of the event invitation and go through the join process as usual.





Last updated on December 2021. 

Written by Stephanie Campano Valenzuela. 

Stephanie-rounded

If you didn’t find an answer to your questions, please get in touch with the Support Team here.

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