πŸ“– Logging in to Brella

How to Claim an Event Invite on Your Brella Account

To claim an invite, log in to your Brella account. If you don't have one, please create a new account on next.brella.io. Then, click on Invites and click on "Claim seat."

Organizers will send you an invitation to the event a few days before the event kicks off.

Usually, event invitations are sent by email or are sent directly to your Brella account.


Claim Your Invitation From Your Brella Account

πŸ‘€  If you received an event invitation to your account communicated by the organizers via email, go to your Brella account at next.brella.io and log in.

Then on the home page, you should find an Invites sub-tab.

Click "Claim seat" and start creating a profile for the event.

If you don't have a Brella account, create one following the steps linked below. 

❗If you don't have a Brella account, please create one following the steps here πŸ”— Creating a Brella account.

πŸ‘₯  Additionally, if you have an invitation with multiple seats, you can share the invites with your colleagues, partners, friends, etc. by copying the join link to your clipboard. 

Click on the page icon and share it!

 

Claim Your Invitation From an Email

βœ‰οΈ  If you received an event invitation to your email, go to your email inbox and open the invitation email coming from Brella. 

Click on the join link you received from the organizers found on the event registration email OR go to next.brella.io log in to your account, click on "Join New Event" and insert the join code given in the invitation. *You can also find it at the end of the join link.

Then, follow the event join process until you land on the Event Home page.

❗If you don't have a Brella account, please create one following the steps in this πŸ”— Creating a Brella account.

πŸ“Œ  Please note: Brella generally opens according to the event's organizer plan. If you haven't received an invitation link or join code by then, please get in touch with your event organizer.

  • If you are using your laptop πŸ’», go to next.brella.io and create a Brella account if you don't have one yet, OR click on the join link given in your email and follow the steps given in the platform.
  • If you are using your smartphoneπŸ“±, download the Brella app from the App Store or Google Play and sign in and input the join code.❗To use Brella, you need at least Android v 6.0+ or iOS 9.0+.
  • After signing in with either the mobile or web app, you will be prompted to enter a join code and continue with creating an event profile. Once you are done with the profile creation, you can start exploring the event.

πŸ’¬  Brella cannot share any join code with any participant due to privacy policies. If you've lost your join code/link, please get in touch with the event organizers.

What to Do in Case the Invitation Doesn’t Arrive in Your Email or Your Brella Account?

  1. Check the email linked to your Brella account matches the email in the email invitation.
  2. If you don't receive the email invitation in your inbox, go to next.brella.io and check whether you have the invitation on your account. Log in and navigate to the Invites tab. You should be able to see your invitation. Click "Claim seat".
  3. A strong firewall could be blocking our emails from being successfully delivered in time. Please ask your IT team to enable our domains brella.io and *@brella.io. For more information, visit this article: Troubleshooting steps for Strong Firewall Security Setup
  4. If none of these steps work, please contact the Customer Support Team.

 

 


Last updated in January 2022.

Written by Stephanie Campano Valenzuela. 

Stephanie-rounded

If you didn’t find an answer to your questions, please get in touch with the Support Team here.

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