Login issues

What to do when the authentication or magic link email expires?

An authentication email expires after 20 mins. If your email expires, request a new email by going to a Brella platform. If it still persists, read below.

When you come across this inconvenience, you can either:

🚨 If you don't receive authentication (magic link) emails, it might be due to a strict corporate firewall that is blocking our emails, unfortunately. To resolve this issue, we suggest you allow list our domains to your browser. Read more here


Request a New Authentication Email Because Magic Link Expired

  1. Go to the Brella platform (next.brella.io, manager.brella.io, or sponsor.brella.io) and input your email.
  2. Then go to your email inbox, open the Login email.

  3. Click on the login to Brella, and you'll be redirected to Brella.

  4. If you don't have a Brella account, you'll be prompted to create an account to access the platform. Please follow the steps as needed.

🚨 Note: If after filling in your details you see an error message, go to this article and follow the resolution steps. I cannot access Brella; what should I do?

 

What to do if I receive a β€œMagic link expired” message after requesting a new email?

  1. Ensure that you're clicking on the most recent email you've requested.  If you mistakenly click on an old email, the link will have expired.  (For security reasons, Magic Links expire 20 minutes after they are requested)
  2. Confirm that the clock on your device is set to the correct time.  If your clock is manually set to a different time (>5 mins fast or slow) that will interfere with the timestamps and cause a link to be expired.
  3. Try logging in from a different device or browser and see if you receive the same expired email. If so, please contact Brella Technical Support.

 


Last updated on March 2022. 

Written by Stephanie Campano Valenzuela. 

Stephanie-rounded

If you didn't find an answer to your questions, please contact the Support Team here.

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