📖 Ticketing

Stripe: Refunds

Learn how refunds work in Brella when using Stripe as an Organizer and as a Brella Stripe Admin.

To be covered

 

Intro

Knowing how to issue refunds is essential when using Stripe through the event dashboard. Here are some things to note about refunding an attendee:

How to Issue Refunds

An organizer can log in to their Stripe connected account of their event and refund any successful payment (ticket purchased)

  • Go to Stripe and sign in to your account
  • Find the payment to be refunded on the payments overview page.
  • Click the °°° icon to the right of the charge. From the resulting menu, select Refund payment.

  • By default, you'll issue a full refund. For a partial refund, enter a different amount to be refunded.
  • Select a reason for the refund. Click Refund.
  • Alternatively, you can click on the payment itself and click Refund on the next page.

 

How Much Will Be Refunded? 

If an organizer issues a full refund, the entire amount the attendee paid gets refunded, which means the organizer will incur some losses. As an example:

  • An attendee buys a ticket at $100 for an event organized by the organizer
  • Brella gets $2 (2% fees) • Stripe gets ~2.9% + 30 cents
  • The organizer gets the rest, $94.80.
  • When the organizer refunds, the attendee gets $100 back.
  • Brella and Stripe keep their fees.
  • The organizer has a net sale of -$5.20 to cover the Stripe and Brella fees, plus the refund.
  • Brella and Stripe keep all associated ticket fees (the organizer will need to bear this cost).

When Will Refunds Be Issued?

It should take 5-10 days for the customer to see the credit after issuing a refund. 

To learn more about issuing refunds through Stripe, click here

 

Organizer View

  1. An organizer can log in to their Stripe connected account of their event and refund any successful payment (ticket purchased)
  2. When they click on refund, they can enter any amount (in case of a full or partial refund)
  3. In  case of full payment, the attendee will get 100% money back, but the organizer will have to pay the fees : ( Brella application fees - 2% and Stripe fees - 2.9% + 0.30$ )

 


Last updated in May 2022.

Written by Sophia DiPaola

If you didn't find an answer to your questions, please get in touch with the Support Team here.

👇