Web App (next.brella.io)

How to clear cache?

Some technical issues can be caused by cache. This article gives you instructions on how to remove the cache of your browser but also, how to delete Brella-specific cache.

The 'cache' is a tool used by your internet browser to speed up the page loading process. Clearing the browser’s cache can correct problems you may experience while using Brella. 

πŸ’‘ Tip! Brella works in the most popular browsers. To enjoy all the features and functionalities, we recommend you to use the latest versions of Chrome and Safari.

Content

Steps to clear your browser cache

When you remove and clear cache, this may log you out from some web services that you are currently using with auto-login. Be mindful about this and have your credentials saved so that you don't lose access to other services.


πŸ‘‰ Instructions for Chrome (from Google's article, Clear cache & cookies):

  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select Last 24 hours or preferably, All time
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.

πŸ‘‰ Instructions for Firefox (from Mozilla Support, How to clear the Firefox cache):

  1. In the Menu bar at the top of the screen, click Firefox and select Preferences.

  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data….
  4. Remove the checkmark in front of Cookies and Site Data.
  5. With Cached Web Content check marked, click the Clear button.
  6. Close the about:preferences page. Any changes you've made will automatically be saved.

πŸ‘‰ Instructions for Safari (from Apple's Support article, Manage cookies and website data in Safari on Mac):

  1. In the Safari app on your Mac, choose Safari > Preferences, click Privacy, then do the following:
  2. Remove stored cookies and data: Click Manage Website Data, select Brella websites (next.brella.io, manage.brella.io, sponsor.brella.io, whichever platform you are having issues with), then click Remove.

(For sign-up issues only) Clearing Brella cache data

  1. From the right-click of your mouse, open the list, and select 'Inspect'.

    1-1
  2. A new controller bar will open. Select the option 'Application'.

    2-1
  3. On the right side of the bar, click on 'Indexed DB' from the Storage section

    3
  4. Select 'local forage - http://next.brella.io'

    4
  5. Finally, click on 'Delete Database' and Refresh the page from the top icon on your browser search bar

5

⚑ Note: This process will ensure to delete only the data from the Brella app (next.brella.io) and not affect any other stored websites. 

Clearing Brella Cache Data Due to Sign-up Issues

email-error

If you experience any issue when inputting the data such as an email error when you are signing up for Brella, please go through the following instructions.
To fix this issue, you need to clear Brella's and Magic Link cache:
  1. From the right-click of your mouse, open the list, and select 'Inspect.'
  2. A new controller bar will open. Select the option 'Application.'
  3. On the right side of the bar, click on 'Indexed DB' from the Storage section.
  4. Select 'local forage' and 'Delete Database' of each one listed in the image below
  5.  Finally, Refresh the page from the top icon on your browser search bar.
Afterward, click the link of the event invitation again and go through the join process as usual.



Last updated in March 2022. 

Written by Wendy RendΓ³n

 me-rounded

 

If you didn’t find an answer to your questions, please contact the Support Team here.

πŸ‘‡