Help Center

Back to home

Help Center

For Attendees & Sponsors

For Attendees & Sponsors

Learn how to resolve your issue, navigate the platform and have a great event experience on next.brella.io and on the Android/IOS app

📖 Frequently Asked Questions

The Stream sound doesn't work

Why I haven't received my reset password email?

Troubleshooting steps for the Chat functionality in Brella

How to view the past content of an event in Brella

I cannot join the event, it says: "My seat is full"

Browser support for Brella virtual meetings

Can I get a demo of Brella?

How can I join an event?

How can I reset my password?

How can I change my interests?

I tried to sign in to Brella but I got ”Server error” - What now?

See more

📖 Signing in & joining events

Sign-in to Brella

Join an event on Brella

Edit your profile

Opt-in in networking

Joining a past event

Browser and platform support for Brella

Change your Interest selections on your profile

I’ve changed my profile picture, but I still see the old one. What should I do?

See more

📖 Manage your Brella account

Account vs Profile

Create and update your account

Reset or change your password

How can I change my email?

Selecting a time zone

Turn notifications on for your account

Delete your account

Can I recover my account?

Do I need to create a new account for each event?

I can’t see any of my meetings or chats! What’s going on?

I accidentally created multiple accounts. I’d only like to use one of them. Can I delete my other account?

See more

📖 How meetings work

How do meetings work? - Step by step explained

Prepare for your Brella virtual meeting

Easy steps to set up a virtual meeting

Understand the Meeting Status differences

Brella virtual meetings setup

Web App: Using Brella meetings in the web app on your smartphone

Where can I find my Brella virtual meeting?

Can I invite others to my Brella meeting room?

How can I cancel or reschedule my meetings?

What does 'waiting for an answer' mean?

Notifications: How do I get notified about meeting requests?

In-person: Where is the location for the meetings?

Attendee filter explained

I don't want to network at the event

See more

📖 Make the most of Brella

Navigate your event: Schedule timeslots

Navigate your event: Streams

Navigate your event: Speakers

Navigate your event: Virtual booths

Bookmark sessions, attendees and speakers

Connect with live chats

Enable desktop notifications

How to set push notifications on my mobile app?

Change time/date format for your account

See more

📖 Your Schedule & Availability

Create your own Schedule with Bookmarks

Set your networking availability on Brella

Set your networking availability (per timeslot)

Set your networking availability (per day)

Availability during bookmarked sessions

Schedule filter explained

How does Calendar sync work?

Why is my Calendar sync not working?

See more

📖 Sponsoring an event

Being a sponsor in Brella

What can you embed in a virtual booth on Brella?

How to find and deliver the embed URL/link

Getting linked/unlinked as a representative to your virtual booth

How to build your virtual booth yourself?

How to view your booth traffic analytics?

See more

📖 Resolving issues

Brella's step-by-step guidance for troubleshooting

Solving the restrictions with Strong Firewall Security setups

How to clear the cache on my computer?

How to clear the cache on the mobile app?

How to troubleshoot my virtual meeting?

Troubleshooting the announcements settings

Troubleshooting: Get the sound settings ready for your virtual event

What are the privacy rules at Brella?

See more