Help Center

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Help Center

For Attendees & Sponsors

For Attendees & Sponsors

Learn how to resolve your issue, navigate the platform and have a great event experience on next.brella.io and on the Android/IOS app

📖 Frequently Asked Questions

How can I join an event?

My join code doesn't work, what should I do?

How to view the past content of an event in Brella

How can I change my interests?

I tried to sign in to Brella but I got ”Server error” - What now?

I can’t see any of my meetings or chats! What’s going on?

The Stream sound doesn't work

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📖 Signing in & joining events

Signing in to Brella for the first time

Joining an event on Brella

How to opt-in in networking? >> Set up your profile

Joining a past event

Browser and platform support for Brella

Change your Interest selections on your profile

I’ve changed my profile picture, but I still see the old one. What should I do?

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📖 Manage your Brella account

Brella account vs. Event Profile

How to edit my event profile?

My account: How to create and update my account?

My account: Selecting a time zone

My account: Notifications

Delete my account

How can I change the email address of my Brella account?

Can I recover my account?

Do I need to create a new account for each event?

I accidentally created multiple accounts. I’d only like to use one of them. Can I delete my other account?

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📖 How meetings work

Understanding the Brella Meetings

Test and prepare for a Brella virtual meeting

Where can I find my Brella virtual meeting?

Can I invite others to my Brella meeting room?

How can I cancel or reschedule my meetings?

Chat without suggesting a meeting

Browser and device support for Brella virtual meetings

Where is my meeting location? In-person & Hybrid

Using Brella meetings on mobile Hybrid

Notifications: How do I get notified about meeting requests?

What does 'waiting for an answer' mean?

Filtering attendees

I don't want to network at the event

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📖 Your schedule & availability

Create your own Schedule with Bookmarks

Set your networking availability on Brella

Set your networking availability (per timeslot)

Set your networking availability (per day)

Availability during bookmarked sessions

Schedule filter explained

How does Calendar sync work?

Why is my Calendar sync not working?

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📖 Navigating the event

How to join a breakout room meeting?

Navigate your event: Breakout rooms

Navigate your event: Streams

Navigate your event: Virtual booths

Navigate your event: Schedule timeslots

Navigate your event: Speakers

Chat with others at any time

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📖 Make the most of Brella

Bookmark sessions, attendees and speakers

Enable desktop notifications

How to set push notifications on my mobile app?

Change time/date format for your account

📖 Sponsoring an event

Best Practices for Virtual Booths

Being a sponsor in Brella

Managing the Virtual Booth Chat

What can you embed in a virtual booth on Brella?

Virtual booth: How to deliver an embed URL/link?

Share your Company's profile info with the Event Organizer

Getting linked/unlinked as a representative to your virtual booth

Make the most of Brella as a Sponsor Representative

How to build your virtual booth yourself?

How to view your booth traffic analytics?

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