Help Center

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Help Center

For Attendees & Sponsors

For Attendees & Sponsors

Learn how to resolve your issue, navigate the platform and have a great event experience on next.brella.io and on the Android/IOS app

📖 Frequently Asked Questions

Can I get a demo of Brella?

How can I join an event?

How can I reset my password?

How can I change my email?

I have a technical problem, what should I do?

How can I change my interests?

Browser support for Brella virtual meetings

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📖 Signing in & joining events

Sign-in to Brella

Join an event on Brella

Edit your profile

Opt-in in networking

Joining a past event

Browser and platform support for Brella

Change your Interest selections on your profile

I’ve changed my profile picture, but I still see the old one. What should I do?

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📖 Manage your Brella account

Account vs Profile

Create and update your account

Reset or change your password

Selecting a time zone

Delete your account

Can I recover my account?

Do I need to create a new account for each event?

I can’t see any of my meetings or chats! What’s going on?

I accidentally created multiple accounts. I’d only like to use one of them. Can I delete my other account?

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📖 How meetings work

How do virtual meetings work?

Prepare for your Brella virtual meeting

How to set up a virtual meeting?

Learn the Brella meetings statuses

Brella virtual meetings setup

Where can I find my Brella virtual meeting?

Can I invite others to my Brella meeting room?

How can I cancel or reschedule my meetings?

What does 'waiting for an answer' mean?

How do I get notified regarding meeting requests?

In-person: Where is the location for the meetings?

Attendee filter explained

I don't want to network at the event

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📖 Make the most of Brella

Enable desktop notifications

Create your own Schedule with Bookmarks

How to set time format on my app?

How to set push notifications on my app?

How does Calendar sync work?

Bookmark a session

How do messages look in live chat on Brella?

Why is my Calendar sync not working?

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📖 Your Schedule & Availability

Availability during bookmarked sessions

How can I set my networking availability?

Set your networking availability (per timeslot)

Availability for the networking (per days)

Schedule filter explained

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📖Resolving issues

Brella's step-by-step guidance for troubleshooting

How to troubleshoot my virtual meeting?

Troubleshooting the announcements settings

Troubleshooting: Get the sound settings ready for your virtual event

How to clear the cache on my computer?

How to clear cache on my app?

Solving the restrictions with Strong Firewall Security setups

I tried to sign in to Brella but I got ”Server error” - What now?

I have a technical problem, where can I get support?

What are the privacy rules at Brella?

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