Help Center

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Help Center

For Attendees

For Attendees

Learn how to resolve your issue, navigate the platform and have a great event experience on next.brella.io and on the Android/IOS app

📖 Frequently Asked Questions

How can I join an event?

My join code doesn't work, what should I do?

How to view the past content of an event in Brella

How can I change my interests?

I tried to sign in to Brella but I got ”Server error” - What now?

I can’t see any of my meetings or chats! What’s going on?

The Stream sound doesn't work

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📖 Signing in & joining events

Signing in to Brella for the first time

Joining an event on Brella

How to opt-in in networking? >> Set up your profile

Joining a past event

Browser and platform support for Brella

Change your Interest selections on your profile

I’ve changed my profile picture, but I still see the old one. What should I do?

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📖 Manage your Brella account

Brella account vs. Event Profile

How to edit my event profile?

My account: How to edit my account?

My account: Changing profile photo and cover photo

My account: Selecting a time zone

My account: Notifications

Delete my account

How can I change the email address of my Brella account?

Can I recover my account?

Do I need to create a new account for each event?

I accidentally created multiple accounts. I’d only like to use one of them. Can I delete my other account?

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📖 How meetings work

Understanding the 1:1 Brella Meetings

How to suggest a meeting?

Test and prepare for a Brella virtual meeting

Virtual meetings: Where can I find my 1:1 meeting?

Where is my meeting location? In-person & Hybrid

Can I invite others to my Brella meeting room?

Chat without suggesting a meeting

How can I cancel or reschedule my meetings?

Virtual Meeting: Browser and device support guidelines

Using Brella meetings on mobile Hybrid

Filtering Attendees per interest and goal

What does 'waiting for an answer' mean?

I don't want to network at the event

Notifications: How do I get notified about meeting and chat requests?

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📖 Your schedule & availability

Create your own Schedule with Bookmarks

Set your networking availability on Brella

Set your networking availability (per timeslot)

Set your networking availability (per day)

Availability during bookmarked sessions

Schedule filter explained

What is Calendar sync? > Connect your event agenda to your calendar

Why is my Calendar sync not working?

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📖 Navigating the event

How to join a breakout room meeting?

Navigate your event: Breakout rooms

Navigate your event: Streams

Navigate your event: Virtual booths

Navigate your event: Schedule timeslots

Navigate your event: Speakers

Chat with others at any time

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📖 Make the most of Brella

Bookmark People, Sessions and Speakers

Enable desktop notifications

How to set push notifications on my mobile app?

Change time/date format for your account