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      Community Admin: Matchmaking and Networking in the People tab

      Learn how Matchmaking and Networking work in Communities and how you can make the best of both for your members.

      HubSpot Video

      To be covered: 

      On the People > Members page, you can see all the participants who joined your community. Details contain Name, Company, Email, and Date of when they entered.

      How to enable Matchmaking in your Community

      Enabling Matchmaking for your community is easy — and takes just a few minutes. However, it would help if you took some time to design the matchmaking categories and interests before starting the setup. Our handy Brella Academy course on the subject and the following Help Center articles can help you get started:

      Instructions for enabling Matchmaking for the first time

      To activate the Brella matchmaking feature, follow the steps below: 

      1. Log in to your Brella Admin Panel (manager.brella.io)
      2. Find and navigate to the Admin Panel for your community.
      3. Navigate to the Matchmaking tab from the sidebar.
      4. If the Matchmaking feature hasn't been activated for your event yet, you will be on the first-page Select Interests. Press "Start matchmaking" to enable Matchmaking at your event.
      5. You can start creating matchmaking categories and interests.
      • Note: Brella Communities doesn't yet offer pre-defined matchmaking templates, unlike our events platform.

      Turn off Matchmaking in your Community

      Instructions

      1. Log in to your Brella Admin Panel (manager.brella.io)
      2. Find and navigate to the Admin Panel for your community.
      3. Navigate to the Matchmaking tab from the sidebar.
      4. Click into the Settings sub-tab in the Matchmaking tab.
      5. Click on the red Remove button and confirm the removal in the pop-up dialogue box.

      Edit & reorder Matchmaking interests for your Community

      Updating matchmaking interests is a great way to keep your community's networking matches and conversations relevant and exciting.

      Instructions

      1. Log in to your Brella Admin Panel (manager.brella.io)
      2. Find and navigate to the Admin Panel for your community.
      3. Navigate to the Matchmaking tab from the sidebar.
      4. Drag & drop any category or interest to re-order it.
        • The updated order will be reflected in your members' onboarding process, and matchmaking interest selection views immediately after saving your changes.
      5. To add a new interest or category, use the relevant Add category or Add interest buttons.
      6. Click the green Save changes button when you are done making your edits.
      If you have added new categories or interests, make sure you actively notify your community of these changes. You can use our handy announcements feature or send them an email using your favorite email platform to communicate these changes.

      Networking

      Networking matches are displayed on the homepage (the recommended matches section) AND the member's page (Your matches tab).

      Here are the main differences from regular event networking:

        • A meeting schedule does not exist on the Community side.
        • Members figure out the meeting times manually.
        • There are video calls.

      The chat function in Communities is connected globally and shared throughout Brella. This means that even when a member is within a Community, they can still access chats and meeting requests from events in the past, present, or future.

      For some more information on Networking, check out these articles:

      💡Note: We strongly advise against deleting existing matchmaking interests in an active community, as this will alter the matches seen by your attendees. The best way to edit your matchmaking interests is by adding new ones without deleting existing interests. You also can't recover any deleted matchmaking interests or data.

      Last updated in July 2022.

      Written by Sophia DiPaola

      If you didn't find an answer to your questions, please get in touch with the Support Team here.

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