How to troubleshoot my virtual meeting?

If for some reasons you see on your screen 'Something is wrong' when trying to join a meeting, please check the following:

  1. Check that your camera and microphone are allowed to work from your browser
  2. Check it from a different browser, e.g. Chrome 
  3. Clear cache from your browser


Clear cache step-by-step

When on the browser, follow these steps:

  • Click on settings  > Privacy and Security
  • Clear browsing data > Basic or Advanced
  • Choose the cached data
  • Refresh your phone/browser and login once again